Refund policy

Return and Exchange Policy

We are committed to providing you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please follow the policies outlined below for returns or exchanges.

1. Returns/Exchanges Due to Product Issues

If your return or exchange is due to a product defect (such as damage, defects, or incorrect items), you can request a return or exchange at any time. Here’s how:

  1. Contact Customer Support: Reach out to our customer service team using the following contact information:

    • Email: service@talgictoys.com
    • Address: 3 Corporate Park, Irvine, CA 92606, United States

  2. Provide Proof: Submit evidence of the product issue, which can include photos or videos, to help us evaluate the problem.

  3. Free Service: Once the issue is confirmed, we will handle your return or exchange free of charge, including covering the return shipping costs.

2. Returns for Non-Product Reasons

If you wish to return an item for personal reasons (such as no longer needing it or changing your mind), please adhere to the following guidelines:

  1. Return Period: Request a return within 30 days of receiving your item.

  2. Original Packaging: Ensure that the product is in its original packaging, with all tags intact, and has not been used or worn.

  3. Contact Customer Support: Reach out to us using the contact information below:

    • Email: service@talgictoys.com
    • Address: 3 Corporate Park, Irvine, CA 92606, United States

  4. Shipping Label Provided: After contacting us, our customer service team will provide you with a prepaid shipping label for the return.

3. Return Process

  1. Initiate Return: Contact us via email to explain the reason for your return and provide any necessary documentation (if applicable).

  2. Receive Return Address: Do not send the item back to the original address. Once your return request is approved, we will email you the specific return address.

  3. Ship the Item: Follow the instructions provided by our customer service team to send the item back to us.

  4. Refund Processing: After receiving and inspecting the returned item, we will process your refund within 3 business days to your original payment method. Please note that it may take additional time for your bank or credit card company to post the refund.

4. Damages and Issues

Please inspect your order upon receipt. If you find any defective, damaged, or incorrect items, contact us immediately so we can assess the issue and make it right.

5. Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (such as food, flowers, or plants)
  • Custom products (such as special orders or personalized items)
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items or gift cards

If you have any questions or concerns about a specific item, please contact us for more information.

6. Exchanges

To ensure you receive the desired item promptly, we recommend initiating a return first. Once the return is accepted, you can place a separate order for the new item.

7. European Union 14-Day Cooling-Off Period

If the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason without providing a justification. The return conditions are the same as outlined above.

8. Refunds

Once we have received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method within 3 business days. If more than 3 business days have passed since your refund was approved and you have not received it, please contact us at service@talgictoys.com.

Contact Us

If you have any questions about our return and exchange policies, please contact us using the information below:

  • Email: service@talgictoys.com
  • Address: 3 Corporate Park, Irvine, CA 92606, United States

Notes:

  • Please ensure you have your order information handy when contacting us to expedite the processing of your request.
  • This revised return policy will be updated on the relevant pages of your website. Please review the content carefully before publishing.

If you need any further adjustments or have additional requirements, feel free to let me know!